My Super Future prides itself on the timely delivery of quality services to its clients. If you ever have a problem with any service we have provided we will endeavour to address this as soon as possible. My Super Future has established an internal procedure for handling any complaint. Complaints can be made to MSF via email to email@example.com, via phone call to (07) 3238 1485, via letter to PO Box 10478, Brisbane, QLD, 4000 or verbally in person at Level 1 West Tower, 410 Ann Street, Brisbane, QLD, 4000.
My Super Future will address your concerns and try to resolve them quickly. My Super Future aims to resolve any complaints as soon as possible but no longer than 45 days from the time of receipt.
If you are dissatisfied with our handling of your complaint or the final decision, you may contact the Australian Financial Complaints Authority (AFCA). AFCA is an external dispute handling body that assists consumers and financial service providers to resolve disputes that cannot be resolved directly. They are independent, impartial and offer an accessible alternative to the court system for resolving disputes.
You can contact AFCA as follows:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Detailed information about AFCA’s processes can be found on their website.