Complaints

My Super Future prides itself on the timely delivery of quality services to its clients. If you ever have a problem with any service we have provided we will endeavour to address this as soon as possible. My Super Future has established an internal procedure for handling any complaint. Complaints can be made to MSF via email to admin@mysuperfuture.com.au, via phone call to 1300 756 001, via letter to PO Box 1350 DC, Toowong QLD 4066 or verbally in person at Level 2, 15 Mayneview Street, Milton QLD 4064.

My Super Future will address your concerns and try to resolve them quickly. My Super Future aims to resolve any complaints as soon as possible but no longer than 45 days from the time of receipt.

If you are dissatisfied with our handling of your complaint or the final decision, you may contact the Australian Financial Complaints Authority (AFCA). AFCA is an external dispute handling body that assists consumers and financial service providers to resolve disputes that cannot be resolved directly. They are independent, impartial and offer an accessible alternative to the court system for resolving disputes.

You can contact AFCA as follows:

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au

Detailed information about AFCA’s processes can be found on their website.